Hilton King and Locke Landlords Guide

Step-by-Step Guide to Letting a Property

Choosing Hilton King & Locke to Let Your Property

You have made a good choice in choosing Hilton King & Locke to Let your property, here are some of the benefits that we can offer you:

Professional Membership

At Hilton King & Locke, we are members of the Ombudsman for Estate Agents (OEA) The Ombudsman sets and regulates the highest standards and demands certain levels of professionalism and commitment to customer service from its members.

In addition our Area Lettings Manager, Caroline Ljubisic is ARLA qualified. (Association of Residential Letting Agents) Members are required to work within strict codes of practice for letting and managing property, with extensive knowledge on compliance and to keep up to date with any new laws and compliances for Landlords.

Client Money Protection

We are a member of Money Shield, which is a government approved, Client Money Protection (CMP) Scheme (membership Number 57779748).

The accounting rules of our client money protection provider can be viewed by clicking on the following link to the Money Shield Scheme Rules …

Money Shield

Member of Relocation Agent Network

Relocation Agent Network is a division of Cartus, the premier provider of global relocation services, moving over 100,000 families every year. As a result of being chosen for membership we have access to out of town renters moving to the area. Cartus limited act for many corporate companies and Hilton King & Locke benefit from being able to let properties to their relocating employees.


We believe successful marketing is key to making your property stand out from the crowd. We offer unrivalled internet coverage. Your property will be marketed on our website www.hklhome.co.uk.

We advertise on the Number One property portal www.rightmove.co.uk. All of our listings are Premium Listings and we are the Featured Agent in Farnham Common, Chalfont St Peter and Iver.

Your home will also be marketed on www.zoopla.co.uk, which is the second biggest property portal site ensuring your property reaches as many potential tenants as possible.

Hilton King & Locke has its own Facebook page and Twitter feeds which are used as a further method of property promotion as well as attracting new clients/customers and keeping up to date with local information.

Property Brochure

We will prepare a quality set of colour particulars accurately detailing the property, which will also feature a selection of internal and external photographs illustrating and highlight the best marketing features of your property, and floor plans. Good quality particulars are vital as they provide potential customers with their first impression of your property. For a small extra fee we can provide a professional photographer. High quality images are essential in modern day estate agency when most applicants start their search on line, it is essential that their attention is immediately captured by stunning imagery of your property.

Database of Applicants

We have a large database of applicants including Relocation companies looking to rent in your area. Once we have an approved brochure, all of our applicants will be e-mailed details of your property.

Property Viewings

All our property viewings are accompanied by a member of staff from Hilton King & Locke. We are on hand to answer any questions the tenant may have. If the property is vacant, you may wish to provide us with a key, or we can liaise viewings with yourself or the current occupier.

Property Feedback and Offers

We will always provide full feedback to you whether good or bad, as we feel all feedback is constructive.

When we receive offers, we will provide you with full information of the offer and the potential tenants so you can make an informed decision. We will then negotiate on your behalf to obtain the best rental price possible or terms that are acceptable with you.


Once you have accepted an offer, we will proceed with references on the potential tenant. We use a credit reference company called ‘Letsure’. They will carry out credit checks and employment and Landlord references if necessary. We also request ID and proof of address from all applicants. You will be given a copy of the reference report once completed.

What Arrangements Should I Make Before the Tenancy?

Gas Safety Certificate

Before any tenant can move in, you legally must have a valid annual Gas Safety Certificate. We can arrange this on your behalf if required (*Additional fee applies). Gas Safety Certificates must be renewed annually.

Consents to Let

If your property is subject to a mortgage, you may need to obtain consent from your mortgage provider and possibly abide by certain terms and conditions. If your property is leasehold, you may need to obtain permission from the freeholder or managing agent of the building.

Inventory, Check In and Check Out

We can arrange a professional independent inventory on your behalf. This lists the contents of your property, fixtures and fittings and the condition of the property. It is an accurate recording of the property upon hand over for the tenant. At the end of the tenancy, we will arrange the check out to record the final condition.

A professional inventory is a necessity in the event of a claim against the tenants deposit and would be relied upon for negotiation and adjudication.

Professional Cleaning

Prior to occupation, we would recommend your property is professionally cleaned with a cleaning invoice retained. When the property is returned, your tenant is expected to do the same and must provide a receipt for cleaning. This ensures high standards for the next tenancy and avoids grey areas when it comes to deposit returns.

Smoke and Carbon Monoxide Alarms

By law, smoke detectors should be installed on each floor of the property and tested at the start of the tenancy . You are also required to have a carbon monoxide detector in any room that has solid fuel heating and it is recommended to have one fitted by any gas appliances or flues.


A copy of manuals or guides for your property would be of huge value for your tenants. If the property is to be managed by us, a copy of warranties for appliances would be advisable.

Tenancy Agreement

After the references have been approved, we will draw up an Assured Shorthold Tenancy Agreement. You will be provided with a copy in advance so you can read through the clauses to ensure you understand your obligations. You will need to initial each page, sign the document and have your signature witnessed. You can either arrange to sign in our office or post the signed copy back to us in advance of the tenancy start.

Your tenant will sign another copy of the agreement, both documents will then be dated and exchanged over. You will be sent a copy of the tenant’s signed agreement after tenancy start.

Our Letting Services and Fees

To view our full Terms & Conditions of Business can be viewed by clicking on ...



We also offer a number of optional extras which can be viewed by clicking on ...



Should you have any queries in relation to the above, please do not hesitate to contact Jenny Hall, Head of Lettings.

Tel: 01753 643555 or email lettings@hklhome.co.uk



Client Money Protection Optional Extra Fees Terms of Business
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Customer feedback

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Customer Feedback

This information is intended as a guide, to help you through the process.

We are aware that letting a property although very exciting can also be quite daunting and a little stressful too.

At Hilton King & Locke we endeavour to ensure that the letting process runs as smoothly as possible and will keep you fully informed and updated throughout, although please feel free to contact one of our experienced and dedicated team at any time who will be more than happy to help and answer any questions that you might have along the way.

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